Customer Service Advisor

Join a Dynamic Team and Take Your Career to the Next Level with Williams Motor Group 

Are you a motivated sales professional with a passion for customer service? Do you thrive in a target-driven, customer-focused environment? Are you looking to take the next step in your career with a respected, family-owned business that represents prestigious automotive brands? If you have experience in automotive sales and a passion for delivering outstanding service, we want to hear from you! 

Working Hours: 

Monday to Friday: Rotating shift pattern between 8:00am-5:00pm, 8:30am-5:30pm, and 9:00am-6:00pm 

Saturday: 8:30am-12:30pm (1 in 3 Saturdays) 

Benefits for Customer Service Advisor

• Up to 27 days Holiday
• Employee assistance programmes
• Wellbeing courses
• Medicash Healthcare
• Pension scheme
• Life assurance cover
• Employee reward & recognition schemes
• Annual children’s Christmas party & staff party
• Staff discounts
• £1,000 referral award
• Up to £6,000 achievable bonus per annum

Responsibiities for a Customer Service Advisor

As a customer service advisor in our retentions team, you will be at the forefront of providing exceptional customer service. This role involves managing both inbound and outbound interactions with customers, ensuring a seamless and positive experience at every touchpoint. 

Your responsibilities will include: 

• Generating Inbound & Outbound Bookings: Proactively managing workshop bookings for services and repairs, ensuring customers' needs are met efficiently. 

• Upselling & Cross-Selling: Utilising your expertise to recommend additional products and services, enhancing the customer experience and driving retention. 

• Collaboration: Working closely with the service team to ensure smooth communication and a seamless service journey for customers. 

• Efficient System Handling: Managing multiple internal and external systems to deliver top-tier customer service and ensure all records are accurate and up to date. 

• Target Achievement: Working in a fast-paced, target-driven environment where you will be expected to meet and exceed KPIs for both sales and customer satisfaction. 

To succeed in this role, you’ll need to be an excellent communicator with a strong ability to build rapport, be highly organised, and be passionate about delivering outstanding service in a fast-paced environment. 

Requirements for a Customer Service Advisor

We’re seeking an enthusiastic, customer-focused individual who possesses: 

• Proven Customer Service Experience: Ideally within an automotive or contact centre setting. 

• Excellent Communication Skills: You will need to be confident over the phone, with a strong ability to listen, understand, and offer suitable solutions. 

• Sales Acumen: Proven ability to upsell products or services, driving both customer satisfaction and retention. 

• Attention to Detail: The ability to manage customer information with precision, ensuring that every booking and interaction is handled smoothly. 

• Problem-Solving Skills: A proactive attitude, with a solutions-oriented mindset to handle a variety of customer needs. 

• Target-Driven: You should be motivated to achieve and exceed sales and customer service KPIs. 

About Williams Motor Group

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive industry leading training to help you develop skills that will stand you in good stead for a long and successful career with us.

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

Ready to take your career to the next level? Apply today and join us in delivering ‘The Difference is Williams'